Now with AI that builds your CX program

Feedback Without Action Is Just Data.
Action Without Proof Is Just Hope.

Every customer signal is a key to your business — what they say and what they do. Xevendra shows you why the score happened, where the experience broke, and whether the fix actually held — for the same customers, not an average that drifted up.

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0+ Languages Supported
0+ Platform Modules
0–4 wk Time to Value
0+ Enterprise Integrations
01

Signal

Every answer, every behaviour, every cancelled order — captured as it happens.

02

AI Insight

Why it happened — ask in plain language and get the group, or the measure, that explains it.

03

Action

Where to fix it — cases, routing and follow-up fire on what was found, not weeks later.

04

Outcome

Whether it worked — track the same people across waves and prove the fix held.

Ask, Don't Build

The Question Is the Hard Part.
Everything After It Shouldn't Be.

Most CX teams know exactly what they want to understand. They just can't get it built.

Say it in your own words

"Enterprise customers stuck at checkout in their first 90 days" is how you'd say it to a colleague. Say it that way here too — for a group of customers or for something you want to measure. No query language, no field names, no ticket.

Get a plan, not a black box

You see exactly what will be measured and why each signal was chosen — in plain language, before anything goes live.

Nothing switches on without you

Everything arrives ready to review. You decide what counts, keep what's useful, and discard the rest. No surprises in your numbers.

CX Copilot
Enterprise customers in their first 90 days who are getting stuck at checkout
That's three things together — how big the account is, how new they are, and what they actually did. Most of them never filed a complaint. They just cancelled, and that's the signal worth acting on.
Group Enterprise Onboarding Risk
1,847 people
On an Enterprise plan
and
With you less than 90 days
and
Cancelled an order in the last 30 days
Ready to survey, or to route to your team
I want to know when a guest is about to stop coming back
Recency alone would flag your seasonal guests as leaving. Pairing it with booking pace and engagement catches real drop-off weeks earlier.
Early signs a guest is disengaging
Booking pace last 90 days
Email engagement last 30 days
Review sentiment last 12 months
Time since last visit lifetime
Ready for your review
Features

Everything You Need to
Transform Customer Experience

One platform. Every channel. Real-time insights. No add-on fees.

Contextual Feedback

Every survey score arrives with the full story behind it. No more guessing why a customer is unhappy — you see what happened, not just what they said.

Digital Experience Analytics

Understand what users actually do on your site. Session replay, friction detection, behavioral segments, and health scores — built in, not bolted on.

Cohort Tracking

Follow the same group of customers over time instead of watching an average move. See whether the people you actually fixed things for came back happier.

Intelligent Automation

The platform acts on what it detects. Rules route issues to the right team, protect customers from bad timing, and trigger the right follow-up at the right moment.

Privacy & Suppression

PII masking, GDPR compliance, fatigue prevention, and contact opt-out management. Survey the right people at the right time — and leave the rest alone.

Open Platform

Event registry, webhooks, API clients with OAuth2, and pre-built connectors for Salesforce, SAP, and Zendesk. Fits into your stack, not the other way around.

Digital Experience

Digital Experience Analytics
Built Into Your CX Platform

Session replay, heatmaps, friction detection, and behavioral intelligence — built into the CX platform, not bolted on.

Friction Detection

Automatically detect when users struggle on your site. No manual tagging — the platform identifies friction patterns in real time.

Behavioral Segments

Automatically group users by how they behave on your site. Target actions and surveys to the right audience at the right time.

Page Health Scores

Every page gets a composite health score. Spot problems before users complain — prioritize fixes by business impact.

Digital Experience Analytics
68 Health Score
142 Friction Events +22%
Click Heatmap — /checkout
Segment A 18%
Segment B 24%
Segment C 31%
Segment D 27%

Heatmaps

Click, scroll, and movement heatmaps across every page. See where attention goes and where it drops off.

Web Vitals

LCP, FID, CLS, TTFB — tracked per page, per device. Performance issues surfaced alongside CX impact.

Funnel Analytics

Conversion funnels with drop-off analysis. See which steps lose users and why — with friction data at each stage.

Anomaly Detection

Auto-alerts when metrics shift. Spike in rage clicks or drop in health scores — you know immediately.

Connected Intelligence

Understand the relationship between what users experience and what they tell you. Context that makes every score actionable.

Flow Visualization

Sankey diagrams of user journeys across pages. Identify loops, unexpected paths, and top exit points.

Cohort Tracking

Your Average Went Up.
Did Anyone Actually Get Happier?

A rising score can hide the truth: the unhappy customers left and new ones replaced them. Follow one named group instead — the same people, from the moment something went wrong — and the answer stops being a guess.

Cohort

Enterprise Onboarding Risk

The same group the Copilot found above — tracked from the day they cancelled
1,847 people · same group throughout
Wave 1 · at cancellation 6.1
Why they walked
Wave 2 · 30 days after fix 7.4
Did the fix land?
Wave 3 · 90 days after fix 8.3
And did it hold?
+2.2 Point lift, same people
71% Ordered again within 90 days
3 Waves, automatically timed

Waves are scheduled so the same people are never over-surveyed — the group stays intact, and so does your response rate.

Limited Availability

Join Our Design Partner Program

We're selecting 5 design partners this quarter to shape the future of enterprise CX. Get early access, dedicated onboarding, and preferential pricing — in exchange for feedback, a case study, and a seat at the table.

  • Deep-discount pilot with paid conversion path
  • Direct access to product and engineering
  • Co-develop features for your use case
  • White-glove onboarding in 2–4 weeks
Apply for a Spot
5
Partner Spots
Q3 2026
Spots are limited to ensure every partner gets hands-on attention.
The Platform

Built for Enterprise CX Teams

54 modules. A complete Voice of the Customer programme — surveys, analytics, action management and more — plus the behavioural picture legacy VoC tools leave out.

CX Intelligence Dashboard
72NPS Score +4.2
4.3CSAT Score +0.3
89%Response Rate +12%
2.1hAvg. Resolution -18%
Score Trends (6 months)
Top Themes
Speed of Service
Product Quality
Communication
Pricing
Surveys & Feedback
24Active Surveys +3
12.8KResponses (30d) +18%
42%Response Rate +6%
15Languages
SurveyTypeResponsesRateStatus
Post-Purchase NPSNPS4,21848%Live
Support CSATCSAT3,10252%Live
Onboarding CESCES1,84738%Live
Q2 Brand StudyCustom89231%Closed
Digital Experience Analytics
12.4KSessions (7d) +8%
68Health Score -3
142Rage Clicks +22%
94%Engagement Rate +3%
Friction Alert: Key page shows elevated friction. The platform surfaces issues automatically and routes them to your team for action.
Case Management
CaseCustomerPrioritySLAStatus
#1042M. SchmidtCritical2h leftIn Progress
#1041K. TanakaHigh6h leftAssigned
#1040J. MuellerMedium1d leftResolved
#1039A. PatelLow3d leftResolved
CX Copilot
"Loyalty members who had a bad stay last month and haven't rebooked"
Proposed group · 3 conditions · 612 people
In your loyalty programmeany tier
Rated their last stay poorlylast 30 days
No booking since30 days
Ready to survey, or to route to your team
Cohort Tracking
CohortPeopleWave 1LatestChange
Q1 checkout friction1,2406.18.3+2.2
Onboarded in January8607.28.0+0.8
Post-complaint recovery4124.87.1+2.3
Loyalty tier upgrades1,9058.48.2-0.2
About Us

Why We Built Xevendra

The people behind the platform.

We didn't come to this from the outside. Both of us spent our careers working on customer experience — close enough to the programmes to watch the same three things go wrong, everywhere, regardless of the platform underneath.

Scores arrived without the context to explain them. Every question worth asking needed a specialist and a queue before anyone got an answer. And when a team finally fixed something, nobody could prove it worked — the only evidence was an average that moves for a dozen reasons at once.

Those aren't edge cases. They're where most CX programmes quietly stall, and they're the reason teams stop trusting their own numbers. Xevendra is the platform we wanted while we were inside them.

You'll be working directly with us
Mariem Bader, CEO and Co-founder of Xevendra Mariem Bader CEO & Co-founder Kevin Popken, CTO and Co-founder of Xevendra Kevin Popken CTO & Co-founder
Berlin · Building with our first design partners

Partners get a direct line to the two of us, not a support queue. See the programme →

Ready to Transform Your Customer Experience?

See how Xevendra helps enterprise teams collect, analyze, and act on customer feedback.

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