Now with Digital Experience Analytics & Signal Engine

The CX Platform That
Closes the Loop

Collect feedback across every channel. Detect friction with digital experience analytics. Act on cross-source signals in real time. Measure the impact. Xevendra is the enterprise platform built for teams that don't just listen — they act.

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0M+ Responses Collected
0+ Platform Modules
0% Avg. Response Rate Lift
0x Faster Time to Value
Features

Everything You Need to
Transform Customer Experience

One platform. Every channel. Real-time insights. No add-on fees.

CX Programs & Touchpoints

Hierarchical program management with touchpoint-level configuration. Multi-channel distribution, structured frequency limits, field mapping normalization, event filters, and country-specific reminders.

Digital Experience

Website behavioral analytics with multi-site setup. Track sessions, page performance, rage clicks, and scroll depth. Behavioral segments, conversion funnels, health scores, and usage rules — all without code changes.

Signal Engine

Cross-source behavioral signals from Website, Survey, CRM, and Support. Rule-based detection with configurable thresholds, severity levels, and a real-time contact-level signal feed.

Close-the-Loop

Automated case creation, agent assignment, SLA tracking, and recovery measurement. Action plans with impact tracking — see the score lift from every follow-up.

Privacy & Suppression

PII masking policies, suppression eligibility engine, GDPR deletion registry, fatigue rules with global caps, and contact opt-out management. Full audit trail on every suppression action.

Event-Driven Platform

Event registry with schema definitions, webhook subscriptions, API clients with OAuth2, real-time streaming, and batch import. Connect Salesforce, SAP, Zendesk, and any custom source.

How It Works

From Feedback to Action
in Four Steps

Most CX platforms stop at collection. Xevendra closes the loop.

1

Collect

Deploy surveys across email, SMS, WhatsApp, web, and mobile. Smart reminders with A/B testing maximize response rates.

2

Detect

Digital Experience analytics track website friction. Signal Engine evaluates rules across Website, Survey, CRM, and Support data to emit actionable signals.

3

Act

Automated case creation, agent assignment, and escalation rules. Every detractor gets a follow-up within your SLA.

4

Measure

Track recovery effectiveness, agent performance, and score lift. Prove CX ROI to the C-suite with real data.

The Platform

Built for Enterprise CX Teams

54 modules. From CX programs to digital experience analytics to cross-source signals — all in one platform.

CX Intelligence Dashboard
72NPS Score +4.2
4.3CSAT Score +0.3
89%Response Rate +12%
2.1hAvg. Resolution -18%
Score Trends (6 months)
Top Themes
Speed of Service
Product Quality
Communication
Pricing
CX Programs & Touchpoints
ProgramTouchpointsDistributionsFrequencyStatus
Post-Purchase NPS3 touchpointsEmail + SMS1 per 30 daysActive
Onboarding CSAT2 touchpointsEmail1 per 90 daysActive
Support Follow-Up1 touchpointEmail + Push1 per 14 daysDraft
Field Mapping: Normalize event data to standard properties (country, language, email, phone) at the touchpoint level. Country-specific reminders with consent model overrides.
Digital Experience Analytics
12.4KSessions (7d) +8%
68Health Score -3
142Rage Clicks +22%
3.2%Funnel Drop-off -1.1%
Friction Detected: /checkout page has 3x rage clicks vs. average. 42% of struggling sessions exit here. Behavioral segment "frustrated mobile users" grew 18% this week. Usage rule triggered: auto-created action plan.
Signal Engine
SignalSourceCategorySeverityContacts
Churn RiskSurveyRiskCritical12 contacts
Rage ClicksWebsiteActivityHigh7 contacts
Expansion ReadyCRMGrowthInfo23 contacts
Escalation PatternSupportRiskHigh4 contacts
Cross-Source Detection: 15 signal definitions across 5 categories. Evaluate rules against Website, Survey, CRM, and Support data. Real-time contact-level feed with severity filtering.
Case Management
CaseCustomerPrioritySLAStatus
#1042M. SchmidtCritical2h leftIn Progress
#1041K. TanakaHigh6h leftAssigned
#1040J. MuellerMedium1d leftResolved
#1039A. PatelLow3d leftResolved
AI-Powered Analytics
3 Anomalies Detected
12 Churn Risk Accounts
8 Emerging Themes
AI Insight: NPS for the APAC region dropped 8 points this week. Primary driver: "delivery delays" mentioned in 34% of detractor comments. Recommended action: Trigger Close-the-Loop workflow for affected accounts.
Why Xevendra

See How We Compare

Enterprise CX capabilities. Modern architecture. Transparent pricing.

Xevendra
Legacy CX Platforms
CX Programs & Touchpoints
Hierarchical with field mapping
Project-based
Digital Experience (DXA)
Multi-site, included
Add-on or separate product
Cross-Source Signals
Built-in, multi-source
Premium add-on
Close-the-Loop
Cases + impact tracking
Basic follow-up
Event-Driven Architecture
Registry + Webhooks + API
API only
Suppression Engine
Eligibility pipeline + GDPR
Basic opt-out lists
Time to Value
2-4 weeks
3-8 months
Hidden Fees
None — all features included
Per-module pricing
Pricing

Simple, Transparent Pricing

No hidden fees. No per-module charges. Everything included.

Growth
$150/user/month

For teams getting started with CX programs.

  • 1 programs & 2 touchpoints
  • Email & SMS channels
  • Digital Experience (1 site)
  • Signal Engine (5 rules)
  • Reports & dashboards
  • Email support
Get Started
Most Popular
Enterprise
Custom

For global CX teams with complex requirements.

  • Unlimited users & RBAC
  • Unlimited programs & touchpoints
  • All channels (SMS, WhatsApp, Push, CATI)
  • Digital Experience (unlimited sites)
  • Signal Engine + custom rules
  • Close-the-loop + case management
  • API clients, webhooks, event registry
  • PII masking, GDPR, suppression engine
  • Hierarchies, translations, experiments
  • Dedicated CSM + SLA guarantee
Request Demo

Ready to Transform Your Customer Experience?

See how Xevendra helps enterprise teams collect, analyze, and act on customer feedback.

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