Everything you expect from a Voice of the Customer platform — surveys, NPS, CSAT, closed-loop cases — and the part legacy VoC misses. They give you scores. Xevendra shows you what happened, and proves the impact when you act.
A customer gives you a 2-star rating. Legacy platforms show you the number. What happened on your site that caused it? You'll need a separate tool to find out — if you ever do.
Session replay in one tool. Surveys in another. Heatmaps in a third. Your CX team is gluing together insights from 3–5 disconnected platforms that were never designed to talk to each other.
Enterprise CX rollouts routinely run for months. By the time you're live, the business problems have changed and your budget is half gone.
Where we genuinely differ — and where we don't. The incumbents are mature products; capabilities change, so verify anything critical to your evaluation.
| Capability | Xevendra | Traditional VoC/CX Platform |
|---|---|---|
| Feedback Collection | ||
| Multi-channel surveys (email, SMS, web, in-app) | ||
| NPS, CSAT, CES, custom metrics | ||
| Survey fatigue / suppression rules | Included | |
| Multi-language support | 100+ | |
| Where the platforms differ | ||
| Behavioural analytics delivery | Core platform | Separate product line, or by acquisition |
| Digital analytics licensing | No add-on | Licensed separately |
| Feedback and behaviour on one customer record | One platform | Requires multiple products |
| Integration architecture | Event-driven + API | API-first |
| Define a segment or measure in plain language | Built in | Admin configuration |
| Analytics & Intelligence | ||
| Text analytics / sentiment analysis | ||
| Action & Automation | ||
| Case management / closed loop | ||
| Action plans with owner tracking | ||
| Rule-based automation engine | Included | |
| Platform & Integration | ||
| Salesforce / SAP / Zendesk connectors | ||
| SSO / RBAC / audit trails | ||
| Deployment & engagement | ||
| Time to value | 2–4 weeks | Varies by scope |
| How you get started | Design partner programme | Enterprise sales cycle |
Traditional VoC/CX platforms are mature, with a two-decade head start, and have capabilities we don't. Our difference is structural rather than incremental: behaviour and feedback sit in one platform here, instead of in separate products you license and connect. Based on publicly available information as of Q3 2026.
Every survey response is linked to what the customer actually experienced on your site. No more guessing, no more separate tools. You see the score and the session side by side.
Enterprise CX platforms shouldn't take half a year to deploy. Xevendra is designed for 2–4 week implementations with white-glove onboarding — because your team needs insights now, not next quarter.
Surveys, session replay, heatmaps, case management, action plans, behavioral segments — all in one platform. No add-ons, no separate SKUs, no integration headaches.
We're selecting 5 design partners this quarter. Get early access, preferential pricing, and a direct line to our product team.
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