Xevendra shows you why the score moved, where the experience broke, and whether you caused it — proof, not guesswork.
Every answer, every behaviour, every cancelled order — captured as it happens.
Why it happened — ask in plain language and get the group, or the measure, that explains it.
Where to fix it — cases, routing and follow-up fire on what was found, not weeks later.
Whether it worked — measured against a group you deliberately left alone, so you know you caused it.
One platform. Every channel. Real-time insights. No add-on fees.
Every survey score arrives with the full story behind it. No more guessing why a customer is unhappy — you see what happened, not just what they said.
Understand what users actually do on your site. Session replay, friction detection, behavioral segments, and health scores — built in, not bolted on.
The platform acts on what it detects. Rules route issues to the right team, protect customers from bad timing, and trigger the right follow-up at the right moment.
PII masking, GDPR compliance, fatigue prevention, and contact opt-out management. Survey the right people at the right time — and leave the rest alone.
Event registry, webhooks, API clients with OAuth2, and pre-built connectors for Salesforce, SAP, and Zendesk. Fits into your stack, not the other way around.
Session replay, heatmaps, friction detection, and behavioral intelligence — built into the CX platform, not bolted on.
Automatically detect when users struggle on your site. No manual tagging — the platform identifies friction patterns in real time.
Automatically group users by how they behave on your site. Target actions and surveys to the right audience at the right time.
Every page gets a composite health score. Spot problems before users complain — prioritize fixes by business impact.
Click, scroll, and movement heatmaps across every page. See where attention goes and where it drops off.
LCP, FID, CLS, TTFB — tracked per page, per device. Performance issues surfaced alongside CX impact.
Conversion funnels with drop-off analysis. See which steps lose users and why — with friction data at each stage.
Auto-alerts when metrics shift. Spike in rage clicks or drop in health scores — you know immediately.
Understand the relationship between what users experience and what they tell you. Context that makes every score actionable.
Sankey diagrams of user journeys across pages. Identify loops, unexpected paths, and top exit points.
54 modules. A complete Voice of the Customer programme — surveys, analytics, action management and more — plus the behavioural picture legacy VoC tools leave out.
The people behind the platform.
We didn't come to this from the outside. Both of us spent our careers working on customer experience — close enough to the programmes to watch the same three things go wrong, everywhere, regardless of the platform underneath.
Scores arrived without the context to explain them. Every question worth asking needed a specialist and a queue before anyone got an answer. And when a team finally fixed something, nobody could prove it worked — the only evidence was an average that moves for a dozen reasons at once.
Those aren't edge cases. They're where most CX programmes quietly stall, and they're the reason teams stop trusting their own numbers. Xevendra is the platform we wanted while we were inside them.
Mariem Bader
CEO & Co-founder
Kevin Popken
CTO & Co-founder
Jens Muller
COO
Melvin Joy
Sales Director
Partners get a direct line to the team, not a support queue.
See how Xevendra helps enterprise teams collect, analyze, and act on customer feedback.
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